![]() ![]() I always register my Dooneys either online or by email, mostly online though. ![]() Alot of the info on the registration card can be found inside bag however, I think calling Dooney would be best. They will ask where item was purchased and so on, but they are very helpful. If you have lost your card, I would suggest calling Dooney & Bourke, number can be found on their website and asking them for advice. I do not believe there is a time frame, however I have always registered my Dooneys right away. Once you have authorized a replacement, this item will be destroyed. Please note: The original item will not be returned to you. We will try to accommodate all replacement requests to your full satisfaction, however, it is not our policy to replace an item from a specific collection with another item from one of the following collections styles: watches, coats, sweaters, scarves, hats, gloves and shoes, Internet specials and the new IT collection. You will be offered credit for half the current retail price of that item to apply toward a replacement item of equal or greater value. ![]() Replacements: If an item is beyond repair, or if the repair costs exceed half of the current retail price, you have the option of having it replaced. If your bag or accessory is beyond repair or if repair costs exceed half of the current retail price you will be eligible for a replacement. Once we receive an item for repair, we will inspect the item, advise you of repair costs (via mail, allow 1-2 weeks) and request your approval before any repair work takes place. Repair costs vary, depending on the condition of the item, but will not exceed half of the current retail price for that particular style. Repairs: After the initial year covered by our guarantee, we will gladly repair any Dooney & Bourke bag or accessory that has become damaged or worn. for it to be covered by the product guarantee you have to fill out and returned the guarantee card that comes with each product or fill it out online. If a product does not withstand normal use within one year they will repair or replace the item free of charge. ![]()
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